Refund policy

Refund & Return Policy

Every print in this shop is made to order just for you. Because of that, we can't accept returns or exchanges if you change your mind or order the wrong size. If something goes wrong with your order, though, we'll make it right.

Damaged, defective, or incorrect items
If your print arrives damaged, has a printing defect, or isn't what you ordered, contact us within 30 days of delivery at lukemanchester105@gmail.com. Please include:

Your order number
Clear photos of the problem, including the packaging if it was damaged in shipping

Once we review it, we'll send you a free replacement or issue a full refund, whichever you prefer. In most cases you won't need to send the damaged item back.

Lost or stolen packages
If tracking shows your order as delivered but you haven't received it, please contact the carrier first, then reach out to us. We'll do our best to help. If your package is marked "lost in transit," we'll send a replacement at no cost.

Wrong address
Please double-check your shipping address at checkout. If an order is returned to us because of an incorrect address, we can reship it once you pay the cost of the new shipping.

Order changes and cancellations
Prints usually go into production within 24 hours. If you need to change or cancel your order, contact us as soon as possible. We'll do our best, but once an order is in production we can't cancel it.

Color and display differences
Colors may look slightly different in print than on your screen because of monitor settings. That isn't considered a defect.

European Union customers
If your order is shipped to the European Union, you have the right to cancel within 14 days of receiving it, for any reason. Items must be returned unused and in their original condition, and you're responsible for the return shipping cost. Contact us first for return instructions.

Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If it's been more than 15 business days since your refund was approved, contact us at lukemanchester105@gmail.com.

Questions?
Email us at lukemanchester105@gmail.com and we'll get back to you within 2 business days.